A ActivMan
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How to extract data from your MIS to send to us

If ActivMan is unable to extract certain users or data from your MIS, we may need to review the underlying data to identify the cause. Unexpected or inconsistent MIS entries can sometimes prevent records from being processed correctly — the steps below explain how to securely extract the data our team needs to investigate.

Steps

  1. Download the MIS Extractor application from our Downloads page.
  2. Run the MIS Extractor application.
  3. Follow the on-screen wizard to complete the extraction.
  4. Send the resulting file(s) to us by email, or via a suitable transfer method (e.g. WeTransfer) if the files are large.

Notes

  • Unless instructed otherwise, select "Extract minimal data".
  • To comply with GDPR, select "Replace personal data" to anonymise sensitive information.

Send extracted files to techsupport@anbsoftware.co.uk.