Support

This page provides access to ActivMan support resources, including setup guides, troubleshooting articles, FAQs and documentation for each edition of the software. Whether you are installing ActivMan for the first time, upgrading to a new version, or configuring MIS integration, the articles below will help you get up and running quickly.

ActivMan is designed to be straightforward to install and maintain, but Active Directory environments can vary widely between organisations. For that reason, our support articles cover a range of topics such as template configuration, CSV importing, home folder permissions, MIS extraction, multi‑site setups, and common issues you may encounter during deployment.

If you are new to ActivMan, we recommend starting with the Quick Start Guide. This walks you through the initial setup, licensing, template creation, and basic user management tasks. More advanced topics, such as automated provisioning, custom actions, and MIS synchronisation, are covered in the dedicated sections below.

If you cannot find the information you need or require assistance with a specific issue, please contact us at techsupport@anbsoftware.co.uk. We aim to respond promptly and can provide guidance on configuration, troubleshooting, and best practices for managing users in Active Directory with ActivMan.